Frequently Asked Questions

Frequently Asked Questions

Shopping online can be simple and easy. You can purchase pretty much anything from the catalogue in a few simple steps when convenient for you and I am here to make sure your shopping experience is as simple as possible. Don’t hesitate to contact me with any questions you may have. If you’re unsure about anything, it is best to ask.

Below are some of the Frequently Asked Questions:

When do catalogues come out?

The extensive Annual Catalogue comes out in June. We also have two smaller catalogues that come out each year.

How do I order online?

Simple! Click here to start shopping. You will be taken to the Stampin’ Up! website with me as your demonstrator contact. Make sure my name, Andrea Andalis, is on the upper right corner of the page.

Can I order straight from the Stampin’ Up! website?

You definitely can, but that will mean you will not have me as your demonstrator. You’ll be missing out on the Stamp Points you could be earning that you can exchange for FREE Stampin’ Up! merchandise. Also, if your order is less than $200, you can use the Hostess Code of the month and get a chance to earn a FREE thank you gift. You can find the Hostess Code of the month on the right sidebar of the website below the Search bar. Be sure to OPT-IN to contact with me so that I know where to send you thank you gift!

What if my order is over $200?

If your order if over $200, DO NOT USE the Hostess Code of the month. You will receive your own Stampin’ Rewards that can be used to purchase exclusive merchandise or any other merchandise from the catalogues. The amount of Stampin’ Rewards you earn depends on the total net sales of your order. Please note that you have to redeem your Stampin’ Rewards on the same order your earned them from before checking out or you will lose them. For more information, please click here.

What are the shipping charges?

For orders up to $99.99, there is a flat rate of $9.95 for shipping and handling. For order $100 and up, the shipping and handling charge will be 10% of the total order amount.

How long will it take until I receive my order?

It usually takes about 8-10 business days for standard shipping when UPS is used. Once you submit your order, it will be processed and shipped directly from Stampin’ Up! From then, I will keep track of the status of your package until you receive it.

What type of payment methods do you accept?

We currently accept Visa and MasterCard through the online shopping website. If you wish to use cash, PayPal, or money order, you will have to order through me directly.

What is the minimum order?

You can place orders for any amount.

What about returns and exchanges?

For refunds, exchanges, limitations, and guarantees, please read this document.

 

I understand that the annual catalogue can be quite extensive and overwhelming so if you need any help choosing which merchandise to order, let me know and I’ll definitely help you out! It is very easy to forget to buy clear blocks when you buy clear-mounted or photopolymer stamp sets or to remember that you need the Big Shot if you want to order embossing folders or dies. Don’t hesitate to contact me and I’ll make sure you don’t miss anything you might need to enjoy your stamping.

For any other questions, please click here or contact me directly.

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